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PRACTITIONERS GUIDE TO BUSINESS CONTINUITY MANAGEMENT
Índice
Preface
Contents
1 Business continuity management?
1.1 What comprises business continuity management?
1.2 Defining BCM
1.3 The nature of crises and disasters
1.4 Different approaches to business continuity and common elements
1.5 BCM: Interrelationships with other disciplines and activities
1.6 What are the benefits of implementing BCM?
1.7 The BCM process
1.8 Summary
2 Commencement of Business Continuity Management: establishing a framework
and managing the program
2.1 Introduction
2.2 Awareness and understanding
2.3 Gaining management commitment
2.4 The need for communication and engagement
2.5 Preparation of the business case
2.6 Gaining the commitment of others
2.7 Establishing the infrastructure for BCM
2.8 Development of the BCM policy
2.9 Confirmation of processes
2.10 Resource allocation
2.11 BCM program governance
2.12 Summary
2.13 The commencement checklist
2.14 Example templates
3 Assessing risks and developing disruption scenarios
3.1 What is risk?
3.2 Using risk assessment in BCM
3.3 Communicate and consult
3.4 Establishing the context
3.5 Identifying risk
3.6 Analysing risk
3.7 Evaluating risk
3.8 Treating risk
3.9 Monitor and review
3.10 Developing disruption scenarios and dealing with uncertainty
3.11 Summary
3.12 The risk assessment checklist
3.13 Risk assessment templates
4 Conducting the business impact analysis
4.1 What is the business impact assessment?
4.2 Step 1: Developing Communications for the BIA
4.3 Step 2: Confirming critical business functions
4.4 Step 3: Identify resource requirements
4.5 Step 4: Establish interdependencies
4.6 Step 5: Determine the disruption impacts
4.7 Step 6: Identify the maximum acceptable outage times and
recovery objectives
4.8 Step 7: Identify alternate workarounds and processes
4.9 Confirming current preparedness
4.10 Summary
4.11 The BIA checklist
4.12 BIA templates
5 Developing BCM Strategies-Reaction to an incident
5.1 The emergency response
5.2 The continuity phase
5.3 Recovery and restoration phase
5.4 Summary
5.5 The strategy development checklist
5.6 Strategy development template
6 Assessing and collating resources requirements- Consolidating resource
information
6.1 Assessing organisational capabilities
6.2 Summary
6.3 The assessing and collating resources checklist
7 Writing the Plan- Guiding principles
7.1 The framework of plans
7.2 Content of plans: generic
7.3 Contents of plans: Specific
7.4 Summary
7.5 The continuity plan checklist
8 Developing the Communications Strategy
8.1 Introduction
8.2 Communication during and after incident
8.3 Developing the written communications plan
8.4 Identifying stakeholders and their needs
8.5 Using IRACI
8.6 Understanding effective communication
8.7 Summary
8.8 The communications strategy checklist
9 Maintenance of BCM
9.1 Introduction
9.2 Understanding: training and awareness
9.3 Performance
9.3.1 Monitoring and review
9.4 Assurance
9.5 Summary
9.6 The maintenance checklist
10 Activation and deployment
10.1 Control and coordination of activated plans
10.2 Coordination and
control framework
10.3 Building disaster kits
10.4 Record keeping
10.5 Summary
10.6 Activation and deployment checklist
Appendix A - Communication channels
Appendix B - Sources of risk
Appendix C - Example of a priority triage rating framework
Appendix D - Example threats and hazards
Appendix E - Vulnerability assessment ? Issues for consideration
Appendix F - Document recovery and restoration triage
Appendix G - Example of consolidated resource mapping
Appendix H - Example of content for other plans
Appendix I - Glossary of terms
Appendix J - Bibliography
Appendix K - Acknowledgements
Appendix L - A practitioners? Guide to business continuity management Work book
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