A PRACTITIONERS GUIDE TO BUSINESS CONTINUITY MANAGEMENT

Índice 

Preface
Contents

1 Business continuity management?
   1.1 What comprises business continuity management?
   1.2 Defining BCM
   1.3 The nature of crises and disasters
   1.4 Different approaches to business continuity and common elements
   1.5 BCM: Interrelationships with other disciplines and activities
   1.6 What are the benefits of implementing BCM?
   1.7 The BCM process
   1.8 Summary

2 Commencement of Business Continuity Management: establishing a framework and managing the program
   2.1 Introduction
   2.2 Awareness and understanding
   2.3 Gaining management commitment
   2.4 The need for communication and engagement
   2.5 Preparation of the business case
   2.6 Gaining the commitment of others
   2.7 Establishing the infrastructure for BCM
   2.8 Development of the BCM policy
   2.9 Confirmation of processes
   2.10 Resource allocation
   2.11 BCM program governance
   2.12 Summary
   2.13 The commencement checklist
   2.14 Example templates

3 Assessing risks and developing disruption scenarios
   3.1 What is risk?
   3.2 Using risk assessment in BCM
   3.3 Communicate and consult
   3.4 Establishing the context
   3.5 Identifying risk
   3.6 Analysing risk
   3.7 Evaluating risk
   3.8 Treating risk
   3.9 Monitor and review
   3.10 Developing disruption scenarios and dealing with uncertainty
   3.11 Summary
   3.12 The risk assessment checklist
   3.13 Risk assessment templates

4 Conducting the business impact analysis
   4.1 What is the business impact assessment?
   4.2 Step 1: Developing Communications for the BIA
   4.3 Step 2: Confirming critical business functions
   4.4 Step 3: Identify resource requirements
   4.5 Step 4: Establish interdependencies
   4.6 Step 5: Determine the disruption impacts
   4.7 Step 6: Identify the maximum acceptable outage times and recovery       objectives
   4.8 Step 7: Identify alternate workarounds and processes
   4.9 Confirming current preparedness
   4.10 Summary
   4.11 The BIA checklist
   4.12 BIA templates

5 Developing BCM Strategies-Reaction to an incident
   5.1 The emergency response
   5.2 The continuity phase
   5.3 Recovery and restoration phase
   5.4 Summary
   5.5 The strategy development checklist
   5.6 Strategy development template

6 Assessing and collating resources requirements- Consolidating resource information
   6.1 Assessing organisational capabilities
   6.2 Summary
   6.3 The assessing and collating resources checklist

7 Writing the Plan- Guiding principles
   7.1 The framework of plans
   7.2 Content of plans: generic
   7.3 Contents of plans: Specific
   7.4 Summary
   7.5 The continuity plan checklist

8 Developing the Communications Strategy
   8.1 Introduction
   8.2 Communication during and after incident
   8.3 Developing the written communications plan
   8.4 Identifying stakeholders and their needs
   8.5 Using IRACI
   8.6 Understanding effective communication
   8.7 Summary
   8.8 The communications strategy checklist

9 Maintenance of BCM
   9.1 Introduction
   9.2 Understanding: training and awareness
   9.3 Performance
        9.3.1 Monitoring and review
   9.4 Assurance
   9.5 Summary
   9.6 The maintenance checklist

10 Activation and deployment
    10.1 Control and coordination of activated plans
      10.2 Coordination and control framework
    10.3 Building disaster kits
    10.4 Record keeping
    10.5 Summary
    10.6 Activation and deployment checklist

Appendix A - Communication channels
Appendix B - Sources of risk
Appendix C - Example of a priority triage rating framework
Appendix D - Example threats and hazards
Appendix E - Vulnerability assessment ? Issues for consideration
Appendix F - Document recovery and restoration triage
Appendix G - Example of consolidated resource mapping
Appendix H - Example of content for other plans
Appendix I - Glossary of terms
Appendix J - Bibliography
Appendix K - Acknowledgements
Appendix L - A practitioners? Guide to business continuity management Work book


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